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Text to speech for contact centers, IVR, and conversational AI

On-premise, cloud, or hybrid text to speech for IVR and contact centers. Deploy natural, consistent voices to self-service IVR, automated callbacks, and conversational platforms, enhancing customer experience, automation, and accessibility in the most demanding contact centers.

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Humanoid robot seated at a screen in a bright corridor.Man on the phone at the roadside in front of two damaged cars.A human hand and a digital hand reaching towards each other.Doctor on the phone at a desk in a consulting room.

Telecom IVR routingCall-back instead of queueingTransfer to an advisorMedical appointment line

A mobile operator's main menu, offering account, billing and technical support.

An insurer offering to ring back while keeping the caller's place in the queue.

The agent handing the call over to a human service officer.

A clinic menu for appointments, prescriptions and medical advice.

Thank you for calling Summit Wireless. Please say or press 1 for account support, 2 for billing, or 3 for technical assistance.

We're experiencing a high volume of calls at Northbridge Insurance. To avoid waiting, we can ring you back as soon as an advisor becomes available. You'll keep your place in the queue.

I'll get you across to one of our service officers at Civic Connect now. Hang tight while I transfer your call.

You've reached Riverside Medical. To confirm an appointment, press 1. For prescription refills, press 2. To speak with a medical advisor, press 3.

12,000+ organizations choose our ready-to-deploy and custom AI-powered voices for their digital strategy

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Use cases

Use cases for text to speech in contact centers and IVR

From IVR menus to conversational AI, ReadSpeaker TTS enhances every touchpoint in the customer journey.

  1. IVR & Virtual Agents, conversational ai use case

    IVR & Virtual Agents

    Give callers fast, natural self-service with text-to-speech technology that enhances IVR flows and bots, reducing handling time and improving CX, with better customer engagement and cost savings.

    • Contact center IVR and callback flows
    • Speech-enabled chatbots and AI assistants
    • Seamless omnichannel handoff to live agents
  2. Conversational AI & Platforms, conversational ai use case

    Conversational AI & Platforms

    Scale your digital CX with enterprise-grade natural-sounding speech powered by machine learning for conversational AI, designed for personalized experiences, multilingual support and global deployments.

    • Enterprise-grade voices for AI assistants
    • Localized voices for global reach
    • Integration with major conversational platforms
  3. Accessibility & Inclusive Experiences, conversational ai use case

    Accessibility & Inclusive Experiences

    Ensure every customer can access your services with inclusive, compliant voice solutions.

    • Voice-enabling digital services for visually impaired users
    • Consistent voice across IVR, web, and mobile apps
    • Supporting accessibility regulations
  4. Outbound Enterprise Alerts & Notifications, conversational ai use case

    Outbound Enterprise Alerts & Notifications

    Deliver critical information with clear, natural voice alerts that reach customers instantly and reliably.

    • Fraud and security alerts
    • Appointment and payment reminders
    • Personalized outbound notifications
  5. Workplace Training & Agent Enablement, conversational ai use case

    Workplace Training & Agent Enablement

    Support your contact center teams with multilingual, inclusive training tools powered by TTS.

    • Agent onboarding and compliance learning
    • Consistent training content across regions
    • Audio-enhanced e-learning modules
  6. Omnichannel Self-Service Experiences, conversational ai use case

    Omnichannel Self-Service Experiences

    Provide seamless service by extending voice-enabled self-service across every touchpoint, improving call handling and routing while ensuring consistent functionality across apps, portals, and IVRs, while delivering personalized experiences.

    • Voice-enabled mobile and web apps
    • Knowledge bases and FAQs with text to speech
    • Consistent brand voice across channels

Benefits

Why ReadSpeaker for contact centers

  • On-premise and edge-ready text to speech

    One of the few providers offering enterprise-grade on-premise, offline and embedded TTS, combining advanced speech synthesis with flexible deployment. Keep customer data fully under your control, deploy in air-gapped contact centers, or run directly on telephony systems and secure platforms.

  • Inclusive multilingual coverage

    Support global customers with 50+ languages and dialects. Provide accessible website and document reading tools and services aligned with WCAG, ADA, and EAA requirements, meeting the needs of diverse end-users.

  • Flexible cloud, SaaS, or hybrid deployment

    Choose hosted, licensed, or hybrid models. Our architecture adapts to your IT strategy, helping you balance compliance, scalability, and cost without compromise, ensuring long-term operational efficiency.

  • Security and regulatory compliance

    Trusted by leading enterprises in regulated sectors. ReadSpeaker complies with GDPR and ISO/IEC 27001:2022, with deployment options designed for mission-critical customer service environments. Support fraud prevention workflows with secure, automated voice alerts.

  • Seamless integrations with contact center platforms

    APIs and SDKs for easy integration into IVRs, conversational AI platforms, CPaaS, and telephony systems, with minimal development effort.

  • Specialist support and partnership

    Our experts work directly with your call center environment, IT, and compliance teams to ensure smooth deployment, optimization, and long-term reliability.

Customer stories

Enterprises worldwide trust ReadSpeaker for mission-critical customer interactions

NTT Data Intellilink VOISTAGE® Multimedia Box
  • Natural-sounding, high-speed voice capability for real-time enterprise-grade performance demands
  • Large-scale outbound campaigns, inbound responses, and secure notifications
  • Critical services from emergency alerts to telephone banking and libraries
  • Easy updates and standardized APIs for efficient, multilingual deployment
  • Product used: speechEngine SDK
Learn more
NTT Data Intellilink VOISTAGE® Multimedia Box — customer story

Languages & voices

Find the perfect voice for your customers

Whether you need one of our 150+ enterprise-ready voices or a custom neural voice built for your brand, ReadSpeaker TTS integrates seamlessly across your contact center and conversational AI platforms, from IVRs and virtual agents to mobile apps, portals, and customer service channels.

Custom Voices: Make every interaction on-brand

In customer service, trust and recognition are everything. An exclusive custom neural voice created by ReadSpeaker to match your organization's identity can be deployed consistently across IVRs, virtual agents, chatbots, apps, and self-service portals, giving automated systems the clarity of human speech.

  • Custom neural voices reinforce your organization's identity across all channels.
  • Use your exclusive AI-powered voice everywhere for seamless recognition.
  • When you use TTS with a custom neural voice, every interaction reinforces your brand identity.
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Products

Related ReadSpeaker products for IVR, contact centers, and conversational AI

Using another platform? No problem. We offer custom porting to deliver TTS anywhere.

  • Powerful SDKs

    Integrate lifelike TTS into IVR flows, conversational AI platforms, and custom contact center apps, with options for both connected and offline environments.

  • Server

    Deploy server-based TTS for secure, real-time IVR, callback announcements, and automated customer interactions.

  • MRCP Server

    Seamlessly connect TTS with leading IVR and telephony platforms via MRCP for maximum interoperability.

  • Cloud

    Scale instantly with cloud-based TTS for conversational AI, omnichannel contact centers, and self-service apps.

  • Intuitive Voice Studio

    Create studio-quality audio prompts for IVR, agent training, and accessibility directly in your browser.

  • Workplace Training & Compliance Solutions

    Support agent onboarding, training, and compliance with inclusive, multilingual TTS learning tools.

Supported Operating Systems

ReadSpeaker TTS runs on all major standards-based IVR and enterprise environments for straightforward integration.

Using another platform? No problem. We offer custom porting to deliver TTS anywhere.

  • Windows, Windows Server
  • Linux, Linux Server
  • iOS
  • Android

Pricing

Flexible pricing for contact centers and conversational AI

Our flexible pricing adapts to your organization's needs, whether you require on-premise, cloud, embedded, or hybrid deployment.

Ready to explore pricing? Contact us for a personalized quote tailored to your contact center and conversational AI requirements, with flexible options to match your call volumes and required functionality.

Get a free quote

  • Usage-based credits for pay-as-you-go flexibility

  • Licensing fees for unlimited deployment across IVRs, bots, apps, and platforms

  • Subscription models for predictable costs in high-volume or global operations

FAQ

Your questions, answered

Find quick answers to common questions about our text-to-speech products and services.

Talk to our team

  • Text to speech (TTS) for contact centers converts written content into natural, lifelike audio, powering IVR systems, automated callbacks, conversational AI, and digital self-service platforms. TTS enables faster service, greater accessibility, and consistent customer experiences across every channel.

  • With ReadSpeaker TTS, IVR menus and self-service options are delivered in clear, natural voices that reduce caller frustration and wait times. Customers receive information and complete transactions quickly, without needing to speak to a live agent.

  • Yes. ReadSpeaker integrates seamlessly with major IVR systems, CPaaS providers, conversational AI frameworks, and telephony platforms. Our solutions support standard protocols such as MRCP, making integration simple and scalable.

  • Yes. ReadSpeaker TTS integrates seamlessly with Genesys IVR and contact center platforms, enabling natural-sounding voices for self-service, callbacks, and conversational AI agents. Deployments can be cloud, hybrid, or on-premise, with MRCP or API integration for simple, scalable implementation.

  • For Avaya call centers that cannot compromise on security or continuity, ReadSpeaker stands as the only leading TTS vendor delivering on-premise solutions to seamlessly replace Nuance, ensuring compliance, reliability, and long-term stability.

  • Absolutely. ReadSpeaker supports Cisco contact center environments, providing lifelike voice output for IVR menus, automated notifications, and digital assistants. Our MRCP-based speechServer ensures smooth, secure interoperability with Cisco telephony systems, available on-premise, in the cloud, or hybrid.

  • Absolutely. ReadSpeaker offers on-premise, cloud, or hybrid deployments designed for regulated and mission-critical environments. ReadSpeaker is GDPR compliant and ISO/IEC 27001:2022 certified, ensuring customer data remains secure.

  • Yes. With 50+ languages and dialects, ReadSpeaker enables global organizations to provide multilingual IVR, virtual agents, and self-service channels, ensuring every customer feels supported.

  • ReadSpeaker offers flexible pricing based on deployment type, call volumes, and functionality. Options include usage-based credits, licensing fees, and subscription models, all designed to deliver predictable costs and cost-effective scalability.

  • Yes. ReadSpeaker offers exclusive neural custom voices that reflect your brand identity and can be used consistently across IVRs, chatbots, apps, and self-service portals, building trust and recognition.

  • Traditional recorded prompts can be costly and slow to update, especially in fast-changing environments like call centers. When you use TTS, you can instantly turn written text into spoken words, keeping interactive voice response (IVR) menus and customer support messages up to date. TTS also ensures consistency across channels, improves customer satisfaction, and reduces reliance on human agents for routine interactions.

Find your ReadSpeaker solution

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