How can we help you?
Browse our documentation, check FAQs, or reach our global support team, available across Europe, the Americas, Japan, and South Korea.
Where to go
Documentation
How-to guides, API references, and integration instructions.developer.readspeaker.comopens in a new tabSystem Status
Real-time service status and scheduled maintenance windows.announcements.readspeaker.comopens in a new tabCustomer Portals
Access speechMaker, TextAid, the API dashboard, and more./login/Try Our Voices
Listen to natural-sounding voice samples in 50+ languages./demo/Languages & Voices
Explore all voices by language, accent, and product compatibility./languages-voices/FAQ
Answers to the most common implementation and account questions#faqContact Support
Response within 24 hours on business days
Support available in English & Swedish
SaaS Products
- webReader
- docReader
- speechCloud API
- speechMaker Studio
- TextAid
- Phone
- English / Swedish
- +46 18 60 44 41
- English (toll free)
- +1 877 225 13 06
- Japanese
- +81 3 6368 5254
Use the "Feedback" form in your Customer Portal or TextAid / SCAPI dashboard
Licensed Products
- speechEngine SDK
- speechEngine SDK Embedded
- speechServer
- speechServer MRCP
- speechEngine SAPI
- speechMaker Desktop
- Phone
- English / Swedish
- +46 18 60 44 41
- English (West)
- +1 408 816 2937
- English (East)
- +1 877 225 13 06
- Japanese
- +81 3 6479 7182
- Korean
- +82 2 3016 8513 / 8569
Custom Voices & VoiceLab
- Branded custom voices
- Voice adaptation projects
- Phone
- English / Swedish
- +46 18 60 44 41
- English (West)
- +1 408 816 2937
- English (East)
- +1 877 225 13 06
- Japanese
- +81 3 6479 7182
- Korean
- +82 2 3016 8513 / 8569
General Inquiries
Not sure which team to contact? Start here and we'll route your request to the right person.
Include your Customer ID for faster service
Frequently Asked Questions
Implementation & Configuration
To add a new domain to your license, log into the Customer Portal to manage your authorized domains. For staging or development environments, contact support@readspeaker.com to add temporary domains.
If your text loads dynamically via JavaScript, webReader may not detect it by default. You'll need to enable POST mode in your configuration. This allows ReadSpeaker to fetch and read content not present in the initial HTML. Contact support@readspeaker.com for help.
Use ReadID to specify a container element, or ReadClass to target multiple elements. You can also exclude specific content (navigation, ads, etc.). See our Developer Documentation for full details.
Yes, our Support team answers all questions during implementation and installation, and also assists with maintenance, upgrades, and additional deployments. Contact your designated support email to get started.
Yes. Our Development team can adapt services and software to your specific requirements. Contact us to arrange a technical call.
LMS & Plugin Integration
We offer native plugins for Canvas, Blackboard, Moodle, and WordPress. See our Developer Documentation for platform-specific guides.
Statistics & Usage
Log into the Customer Portal and go to Usage Statistics. Filter by date range, domain, language, and voice to understand reader engagement.
Licensing & Account Management
For on-premise products (speechEngine SDK, speechServer, speechMaker Desktop), contact tts_support@readspeaker.com with your Customer ID and product details. Request renewal before expiration to avoid service interruption.
Contact your account manager or email support@readspeaker.com with your Customer ID. New voices are typically provisioned within 24 hours.
Each portal has a "Forgot password" link on the login page. For full lock-out, contact support@readspeaker.com with your Customer ID and email address.
If you have unused credits, call +1 (857) 214 4032 or +1 (877) 225 1306 and we will provide you with a speechMaker account, our cloud-based speech production tool.
Pronunciation & Linguistics
Create custom pronunciation rules in the Customer Portal. For complex cases, email us the word and desired pronunciation, and our Linguistics team will create custom dictionary rules.
Absolutely. Our linguists adapt pronunciation for industry-specific words, acronyms, and abbreviations, delivering readings as close to perfect as possible.
Enterprise-grade support
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