Bank of Jordan

The Challenge

Capital Bank of Jordan aimed to improve its online banking accessibility to better serve its diverse user segments, including customers with visual impairments and those who prefer auditory content.

Navigating financial services independently and confidently was a significant challenge for many users due to limited accessibility features.

The bank needed a reliable solution that would enhance user experience by enabling website content to be read aloud, thus aligning with the Central Bank of Jordan’s directives to promote financial inclusion.

The Solution

To address these needs, Capital Bank of Jordan implemented ReadSpeaker’s advanced TTS solution—webReader— across its website.

This solution allows users to listen to text content by clicking a speaker icon, which activates high-quality, natural-sounding voice output.

The service is available on various devices, including computers, smartphones, and tablets, ensuring flexible access.

Additional features include the ability to pause the audio and multilingual translation options, catering to a wider audience and making online navigation more user-friendly.

The Results

By incorporating ReadSpeaker’s TTS technology, Capital Bank of Jordan achieved:

• Improved Accessibility: Enabled individuals with visual impairments and other users to navigate the bank’s website more easily and independently.
• Enhanced User Experience: Provided an intuitive, high-quality audio reading service that supports user confidence in managing financial affairs.
• Alignment with Inclusion Goals: Supported the Central Bank of Jordan’s initiatives to remove barriers and improve access to financial services for all community segments.
• Device Flexibility: Ensured accessibility on computers, smartphones, and tablets, broadening the reach to diverse user preferences.

This integration is part of Capital Bank’s commitment to promoting financial inclusion and continuously enhancing customer experience through innovative solutions.